who are we :
Al-Saad Home Company is a company established under the laws of the United Arab Emirates, and manages the website and the Al-Saad Home application for smartphones, and aims to empower you and enable users to browse the company's products and goods and request their purchase, and Al-Saad Home reserves the right to delete, add or amend any content in the application and the website for any reason without Refer users, and the company will make every effort to provide the information as accurate as possible.
All terms and conditions of banking transactions, refunds or disputes apply under the laws of the United Arab Emirates
- Terms and Conditions
The website and application policies and terms and conditions may be changed or updated from time to time to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to be updated regarding changes to the website. Modifications will be effective on the day they are posted.
1-1 In order to buy any product, the site or application will require your registration and entering your information or registering as a guest without creating an account. This requires entering your information such as contact number, name, address and your credit card. Once you complete the purchase, this means your agreement to the terms and conditions of the website and the smartphone application.
1-3 You are responsible for maintaining the confidentiality of your account and password and preserving the information recorded with us when using your personal computer, electronic device or smartphone.
1-6 Al-Saad Home application & Website does not store any bank or cards information related to users.
2-3 In case that an amount in excess of the amount requested for the purchase was transferred by mistake by the user, Al-Saad Home will refund the excess amount within a period not exceeding 14 days after investigating the purchase process.
2-4 Once the purchase order is completed by the user, the user must pay all the required amount upon completion of the purchase process, including the price of the requested products, value added tax and shipping if mentioned or present.
5-1 Al-Saad Home aims to always satisfy you. If you are not satisfied with our services or products, we are happy to replace the purchased product within a week of its purchase, provided that the product is not used, damaged or dirty, and the management on our part decides that.
5-2 In the event that the customer wants to change the product and you agree to the terms of the exchange, any difference in your favor will be calculated as a balance registered with us, you can use it later in the application and the website, but if it is in our favor, you have to pay the extra difference, and the delivery cost for sure.
5-3 The customer has the right to replace the product or refund the amount only in the event of an error on our part, such as sending a wrong product to the customer or a product that has a clear defect or manufacturing defect.
6-3 Al-Saad Home has made every effort to provide accurate product information with correct images and colors, but there may be slight differences due to the different computer and phone screens from each other.
7- Dispute Management:
7-1 In Case that the customer has any problem that we could not solve, and the customer believes that he did not take his right, he can communicate with the protection of consumer rights in the United Arab Emirates.
7-2 Al Saad Home does not store customers bank cards informarion.